Railroad Emergencies - 1-800-232-0144
Contact CSX's Public Safety Coordination Center immediately for all railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, hazardous materials release, theft, vandalism, trespassing or unsafe employee driving.

Be prepared to tell us your name, location and what you observed.

For all other inquiries, use TellCSX.


Problem With a Shipment?

• See the Customer Assistance Guide for contact information.


• To use the Shipment Problem Resolution tool, log in to ShipCSX and select the tool under Resources.

eBusiness Help (ShipCSX or EDI)

• Rail (CSXT): 1-877-ShipCSX, option 2, option 1


• Container or trailer (CSXI ): 1-877-ShipCSX, option 2, option 2

New Customers

• If you are new to shipping freight with CSX, visit New to CSX or Rail.
• For information on getting set up as a CSX customer, visit Become a Customer,
• Do you have questions about shipping by rail? Contact our New Business Development team at NBD@csx.com, or call 1-877-ShipCSX (1-877-744-7279), option 5, option 1.

FAQs

• Check Customer FAQs for answers to frequently asked questions.

CSX Intermodal Customer Service
Container or trailer transportation
1-877-ShipCSX (1-877-744-7279), option 4

TRANSFLO Customer Service
1-877-ShipCSX (1-877-744-7279), option 3


Freight Claims

• To report refused, lost or damaged freight, call 1-800-432-1032.


• To inquire about freight claims (claims for lost or damaged freight for remittance), call 1-800-327-9715.