About Customer ServiceA Message from Customer Service
Manage Your Account Online
Use ShipCSX Account Invoices to manage your overall account status online. With this secure tool, you can view, pay, schedule a payment or dispute your invoices online. Account Invoices is available 24x7, so you can view, print, download or e-mail copies of your invoices when it's convenient for you.
Use ShipCSX Account Invoices to manage your overall account status online. With this secure tool, you can view, pay, schedule a payment or dispute your invoices online. Account Invoices is available 24x7, so you can view, print, download or e-mail copies of your invoices when it's convenient for you.
- Learn more about the Account Invoices tool.
- For assistance with the Account Invoices tool, call 1-877-ShipCSX (1-877-744-7279), option 2, option 1.
About Customer Service at CSX
At CSX's Customer Service Center, we make all the elements of your shipment come together successfully.
Our goals?
- Provide you with timely, complete and accurate information.
- Find solutions quickly if there is a problem with a shipment.
- Issue bills that are right -- the first time.
Our customer management system helps us give you the best possible service by directing your calls to the appropriate customer service team, and by tracking issues so you get consistent, up-to-date information.
If something with a shipment doesn't go as planned and you need help, CSX's Customer Service professionals are ready to assist 24 x 7.
Check the Customer Assistance Guide if you need help.
 CSX's shipping tools are fast and easy to use. Learn more > |
- Need help? See the Customer Assistance Guide.
- To reach Customer Service by phone, see Contacting Customer Service.
- New customer? Get acquainted with CSX.
- Get assistance with Automotive, Coal, Intermodal
shipments.