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Retiree Benefits

Questions About Benefits
Call 1-800-368-5279 between 7 am - 6 pm, Monday through Friday.

To leave a message, press Option 1, Option 0.

Or e-mail: BenefitsServiceCenter@csx.com

Please include the following in your message:
- Name
- Employee ID or Social Security Number
- Phone or E-mail Address
- Your specific question

The CSX Pension Plan 

Traditional Defined Benefit Formula applies to you if you were:
  • Hired or rehired as a salaried employee prior to January 1, 2003.
  • Promoted from a contract position to a non-contract position prior to January 1, 2003.

Cash Balance Formula applies to you if you were:
  • Hired as a salaried employee after December 31, 2002
  • Promoted from a contract position to a non-contract position after December 31, 2002 with no prior non-contract service
  • Rehired to a non-contract position after December 31, 2002 with no prior non-contract service
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