Retiree ContactsRetiree Headquarters
The retiree headquarters office is staffed by volunteers on Wednesdays from 10 a.m. to noon.
Call 904-279-6027 (Leave a voice message at any time.)
Or fill out the Retirees Contact form.
Medical and Dental Coverage
Call Aetna Member Service: 1-800-874-1458
Or visit http://www.aetna.com
Prescription Coverage
Call Medco:
(management) 1-800-987-8691
(union) 1-800-842-0070
Or visit http://www.medco.com
Life Insurance Coverage
Call Metlife Recordkeeping Center at 1-800-357-4482
401(k)
For your 401(k) information, visit the JPMorgan web site.
CSX Pension Plan
Call 1-866-CSX PAYS (1-866-279-7297)
Railroad Retirement Board
For information on railroad retirement benefits, visit http://www.rrb.gov/.
Social Security
For information on social security benefits, visit http://www.ssa.gov/.
The retiree headquarters office is staffed by volunteers on Wednesdays from 10 a.m. to noon.
Call 904-279-6027 (Leave a voice message at any time.)
Or fill out the Retirees Contact form.
Medical and Dental Coverage
Call Aetna Member Service: 1-800-874-1458
Or visit http://www.aetna.com
Prescription Coverage
Call Medco:
(management) 1-800-987-8691
(union) 1-800-842-0070
Or visit http://www.medco.com
Life Insurance Coverage
Call Metlife Recordkeeping Center at 1-800-357-4482
401(k)
For your 401(k) information, visit the JPMorgan web site.
CSX Pension Plan
Call 1-866-CSX PAYS (1-866-279-7297)
Railroad Retirement Board
For information on railroad retirement benefits, visit http://www.rrb.gov/.
Social Security
For information on social security benefits, visit http://www.ssa.gov/.
To Change Your Address
It's important for CSX to have your current address.
If you have internet access, change your address by logging in to the Retiree Gateway, then go to My Life > Employee Self Service > My Pay, Benefits and Career Tools > My Pay > My Pay and Personal Information. (If you have trouble logging in, call the Help Desk at 1-800-Chessie.)
If you do not have internet access, send your address change in writing to:
CSX Payroll Services, J685
500 Water Street
Jacksonville, FL 32202
If you receive a CSX pension (in addition to Railroad Retirement or Social Security), call Northern Trust Customer Service at 1-800-437-9520. Or fill out the change of address form on your latest check or check advice and mail to:
The Northern Trust Company
Benefit Payment Services C-5S
P.O. Box 92904
Chicago, IL 60675-2904
OR call the CSX Pension Plan at 1-866-CSX PAYS (1-866-279-7297).
Additional Assistance
If you need additional assistance related to your benefits or retirement, contact CSX Shared Services at 1-800-368-5279 or e-mail BenefitsServiceCenter@csx.com.
Please include the following in your message:
Name
Employee ID or Social Security Number
Phone or E-mail Address
Your specific question
It's important for CSX to have your current address.
If you have internet access, change your address by logging in to the Retiree Gateway,
then go to My Life > Employee Self Service > My Pay, Benefits and Career Tools > My Pay > My Pay and Personal Information. (If you have trouble logging in, call the Help Desk at 1-800-Chessie.)If you do not have internet access, send your address change in writing to:
CSX Payroll Services, J685
500 Water Street
Jacksonville, FL 32202
If you receive a CSX pension (in addition to Railroad Retirement or Social Security), call Northern Trust Customer Service at 1-800-437-9520. Or fill out the change of address form on your latest check or check advice and mail to:
The Northern Trust Company
Benefit Payment Services C-5S
P.O. Box 92904
Chicago, IL 60675-2904
OR call the CSX Pension Plan at 1-866-CSX PAYS (1-866-279-7297).
Additional Assistance
If you need additional assistance related to your benefits or retirement, contact CSX Shared Services at 1-800-368-5279 or e-mail BenefitsServiceCenter@csx.com.
Please include the following in your message: