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CSX Core Values
At CSX, we believe that living by a set of core values helps define the true measure of a company - they guide the way we treat each other and how we make business decisions, no matter what the business climate is.

Companies where all employees are aligned to fundamental guiding principles consistently deliver the superior financial results that ensure long-term success.

At CSX, we've developed a core ideology that is the foundation for everything we do. This creates focus on what's important while challenging everything else in a drive for continuous improvement.

There is nothing magical about these concepts. It is the discipline of execution that distinguishes great companies. This is about building an organization that has purpose, focus and alignment, that lives its values every day and that creates an environment that allows employees to grow and to produce superior results.

This core ideology - our vision, purpose and values - is the heart and soul of our company. We believe that adhering to this core ideology will help us become a strong, sustainable organization - a leader in an evolving business world.
Our Vision:
To be the safest, most progressive North American railroad, relentless in the pursuit of customer and employee excellence.

Our Purpose:
To capitalize on the efficiency of rail transportation to serve America.

Our Values:

It starts with the customer.
  • Reliable service is our key to growth.
  • Grow by understanding and meeting needs.
  • Become easier to do business with.
  • Own their problems -- win their business.

People make the difference.
  • Every employee engaged and adding value.
  • Emphasis on professional and personal growth.
  • Expect a lot -- have fun -- celebrate success.
  • Treat each other with respect and dignity.

Safety is a way of life.
  • Live safely for your family.
  • Take time to be safe.
  • Look out for each other.
  • Safety affects customers.

Fact based.
  • Use customer-based performance measures.
  • Fix the problem, not its symptoms.
  • Improve performance with facts.
  • Validate -- don't speculate.

Right results, right way.
  • Reward our shareholders.
  • Be a positive influence on communities and the environment.
  • How you get there matters.
  • Avoid fault fixing.
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