Q. When can I expect payment for my invoices?
A. Your payment terms drive payment.
Q. Can I purchase scrap ties for landscaping?
A. CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies who handle our scrap removal services. If you wish to purchase scrap ties, contact Woodwaste Energy at 913-310-9888.
Q. I have a favorite carrier that I do business with. Can I continue to use "John Doe Trucking" when shipping to CSX?
A. CSX takes responsibility for freight charges for material shipped to our locations. Therefore, we reserve the right to identify the carriers that are authorized for these shipments. If a supplier chooses to select a carrier other than those identified in our routing instructions (see routing instructions) that supplier will be considered non-compliant and will be responsible for payment of freight charges.
Q. If my invoice is rejected, how can I get paid?
A. Correct and re-transmit via EDI.
Q. As a supplier or carrier, what information is critical to successful pick-up, delivery, and billing of transportation charges?
A. See the routing instructions. It is critical for supplier and carrier to obtain and identify on their shipment documents, where available:
- CSX purchase order number.
- An AFE number or an OP (outside party) number, if applicable.
- Contact information for CSX shipment destination, including employee job title, name and cell phone number.
Q. Do you have any cabooses?
A. No, we no longer use cabooses and existing cabooses have been converted into shoving platforms.
Q. Do I need to change my invoice number when I re-transmit it?
A. No, not unless the invoice was rejected for a Work Price Variance.
Q. As a supplier to CSX do I need your UPS account number?
A. No, an account number is not needed. CSX and UPS use consignee billing and this allows UPS to determine the correct account number based on the address text. If UPS does not have the address on file and no account number to be billed, UPS will charge the shipper. These charges may be reimbursed by Logistics.
Q. Does CSX donate material or equipment?
A. The following is an excerpt from the President's Statement of Department's Mission and Responsibilities: "Donations of any building, property, equipment, materials, or other tangible items are not to be considered for any reason. Until this policy is revised, surplus assets of any kind will be sold by the Manager-Investment Recovery."
Q. What if my UOM can't be changed and does not match CSX's?
A. Contact the Manager-Catalog Services to determine if CSX can accommodate the change.
Q. I do not have a forklift or a dock. How do I arrange for delivery?
A. Special arrangements such as lift gate delivery or special services as necessary can be made at the time you book your shipment.
Q. Who can I call for help with EDI Purchasing-related issues?
A. Call Procurement Manager or Purchasing Help Line at 904-366-4078.
Q. Once I receive a purchase order from CSX, how do I arrange shipping?
A. CSX routing instructions can be accessed via link at this website. They provide shippers with phone numbers, information requirements and carrier instructions for the timing of shipments and the volume and type of material. View routing instructions.
Q. My company is being bought/merged with another company. What do I do?
A. Contact the P&M Process Group. If your business name begins with:
- A-H, call 904-366-4565.
- I-P, call 904-359-1559.
- Q-Z, call 904-359-3220.
Q. How do I invoice (with my new company name) on P.O.'s issued to the old company name?
A. The P.O. company name and invoice company MUST match. Contact the P&M Process Group. If the name of your business begins with:
- A-H, contact 904-366-4565.
- I-P, contact 904-359-1559.
- Q-Z, contact 904-359-3220.
Q. Why do my invoices reject as being duplicate when they are not paid?
A. This happens when the:
- invoice has already been paid
- invoice is in Accounts Payable System awaiting payment
- invoice is in Accounts Payable System on hold
Q. How can I get a list of my invoices that are on hold?
A. Contact either the Accounts Payable department or the Procurement Manager. They can provide you with a report.
Q. What do I do when Accounts Payable or the Procurement Manager tells me they do not "see" my invoices in the system?
A. Your invoices do not disappear. Several things may be happening:
- Your invoices are on hold.
- Your invoices were rejected and a notice was sent to your provided contact.
- Your invoices were rejected from Work Price Variance and a notice was sent to your provided contact.
Q. Why don't I get backup for my EFT?
A. CSX provides this information to your bank. You must contact your bank and have them send this to you electronically.
Q. Who do I contact to change my banking information?
A. Contact the P&M Process Group. 904-359-1559
Frequently Asked Questions