CSX Service Bulletin - Gary, Ind. Derailment Update
April 9, 2012 – CSX has made substantial progress in clearing the Gary, Ind. derailment site, and has begun restoring service. Both mainlines were blocked by a derailment that occurred Sunday.
Delays of approximately 24 hours are likely for some shipments over these lines. In the meantime, some traffic will be re-routed.
The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.